Program And Outreach Supervisor
  • Status: Full Time – 35 hours/week
  • Salary: $45,000 – $55,000
  • Expected Start Date: ASAP
  • Program: Healthy Families Washington Heights


Created from the evidence-based Healthy Families America model, Healthy Families Washington Heights provides in-home support services to pregnant women and their families aimed at reducing toxic stress and other risk factors linked to increased incidence of child neglect, abuse, and trauma. The program also provides workshops and activities to compliment sessions and reinforce goals developed during in-home sessions. Under the supervision of the Program Director, the Program Supervisor is responsible for the supervision of Family Resource Support Specialists (FRSS).

Overall Responsibilities Include:

  • Assisting with the hiring and training of FRSS
  • Supervising and coordinating outreach, recruitment, and enrollment of families
  • Provide reflective and complex administrative support to the program
  • Complete grant related documentation
  • Ensure accurate and up-to-date data entry into the required Management Information System (MIS).
  • Additionally, the Program Supervisor will apply the mission and goals of the Dominican Women’s Development Center (DWDC).


Job Duties and Responsibilities:

  • Direct supervision of Family Resource Support Specialists (FRSS) by scheduling and directing their tasks.
  • Provide case management and monitoring of FRSS performance.
  • Conduct client record reviews and maintain required data collection systems in a timely and accurate manner.
  • Arrange family and child assessments to be conducted during home visiting.
  • Assure individual family plans are developed and implemented to meet identified health, mental health, and social service needs of children and families.
  • Ensure each enrolled family receives the support and services required by Best Performance Standards and provide appropriate follow-up to resolution as needed.
  • Use data as a tool for program development, evaluation and improvement.
  • Collaborate with the Program Director to create and deliver bi-weekly team meetings.
  • Ensure space is equipped and prepared for Yoga class twice a week.
  • Prepare and conduct monthly Maternal and Infant Health (MIH) workshops.
  • Develop schedule and content for social media posts with the Program Director.
  • Assists in interviewing, hiring, evaluating, and training of staff.
  • Performs other related duties as assigned.
  • Works collaboratively in a team-based environment.


Knowledge and skill requirements:

  • Must be fluent in both English and Spanish
  • Must be experienced in working with or providing services to Latinx, high-risk or low-income children and families in a community setting
  • Able to observe and report accurately on the functioning of individuals and families
  • Ability to exercise sound judgment particularly in stressful situations and with families at high risk
  • Demonstrated knowledge of infant and child development
  • Ability to communicate effectively both in verbal and written contexts
  • Strong commitment to the mission and vision of DWDC


Preferred qualifications:

  • Solid understanding of and experience motivating staff and providing support to staff in a stressful work environment.
  • Knowledge of infant and child development, parent-child attachment, maternal-infant health and the dynamics of child abuse and neglect.
  • Knowledge and experience in strength-based and family centered provision of primary prevention services, and/or direct experience as a home visitor.
  • Emotionally mature and capable of exercising judgment.
  • Respect for and sensitivity to the needs and rights of others, including those with differing cultural, racial, sexual, or ethnic identities.


Minimum Education:

  • Master’s degree in human services or fields related to working with children and families; or
  • Bachelor’s degree with 3 years of relevant experience; or
  • An Associate’s degree with a minimum of five years working in Healthy Families New York with the development and implementation of a professional development plan, and prior HFNY Central Administration approval.


Infant mental health endorsement level III or IV a plus.

Note that all applicants will be subject to a criminal background check, and reference checks to verify education requirements as well as verification of employment history.

To apply:
Email your resume to [email protected] with “Program Supervisor” in the subject line. Within your cover letter, please detail your experience working with the mentioned populations, skills and talents in outreach and community engagement, and interest in this position and agency.